[ service ]

reckon quality service is vital in watever industy one dwells.
















had korean dinner last saturday. so went down chinatown. head for the usual place. as usual, was greeted by the "not-so-friendly" server. requested to be seated at the 2nd storey, but was rejected. so we had to wait for 10 min for a table. so i venture out to explore while the others waited.
just a few steps down the one(restaurant) we intended was another korean restaurant. not as posh, but definitely more friendly, small and meek business ran by family. to explore sumthing new, we settled for this new stall. not only we were given a room to ourselves. service here is much better. their food and pricing were on pile. wat's more, we enjoyed a lot more smiles here =)
good food with quality company, it definitely makes my day.

speaking of service, i must say that Canon has excellent "after-sales" service. sent my cam for repair on tuesday and was sms-ed to inform collection was ready.
the moment i stepped in til i leave, it took no longer than 25 min. it was 5 that day. and the coolest of all, there's a beverage dispenser there that provides free flow of hot drink. that's small detail that makes a customer day.

brand loyalty doesnt come with the sole product. the pre- and post-service plays an important role. which i think many companies lack. pre-service wld consist of the advertising, availabilty which consumer can have access to the information, while post-service refers to availabilty of spare parts for upgrading and maintanence. so hopefully, more films/ names will be able to improve on this area.